Client Evaluation and Feedback Survey

 

 

 

At LASSA we highly value our clients' satisfaction and we take into consideration all the feedback we receive, and we would like to encourage you to answer the following questions and e-mail them to us at info@lassa.ca. Or e-mail us with any other feedback or concern.

In your e-mail to us, please place the question number and next to it one of the following answers: NI (Needs Improvement); Fair; Good; Very Good; Excellent

1- Accessibility; The agency and service were easy to access

2- Convenience of service

3- Greeting at the reception

4- Counsellor welcoming and courteous

5- Counsellor knowledgable and information clear and accurate

6- Counsellor respectful

7- Service received

8- Service received was beneficial

9- Served punctually and time spent efficiently

10- Left the agency feeling satisfied

 

What some clients have said:

“Our facilitator is a wonderful teacher, organized, prepared, and diplomatic person. She has made us understand to which extent we are being measured by Canadian employers I feel very satisfied about the service I received.”

"You are great! thank you! Those are very beneficial info for me. I will do everything what you advise me to do. Thank you!"

"What you have done to me will be appreciated forever"

"We are really thankful to LASSA and hope that your program is extended so you can help many other people, who find themselves in similar situations like ours"